Privacy

Privacy disclaimer

Your privacy

Welcome to our website otticalook.com.com (the Site).

The undersigned company OTTICA LOOK protects the privacy of personal data and guarantees to them the necessary protection from any event that could put them at risk of violation.

Pursuant to and for the purposes of the provisions of the European Union Regulation no. 679/2016 ("GDPR"), and in particular by its art. 13, below we provide the user ("Concerned") with information concerning the processing of his personal data.

This informative note ("Disclosure"), drawn up on the basis of the principle of transparency and all the elements required by the GDPR, is divided into individual sections, each of which deals with a specific topic in order to make reading faster, easier and easier to understand .

For OTTICA LOOK your privacy and the security of your personal data are very important, so we collect and manage your personal data with the utmost care and take specific measures to keep them safe.

Below you will find the main information on the treatment by OTTICA LOOK of your personal data in relation to your navigation of otticalook.com and the use of the services offered. For detailed information on how OTTICA LOOK manages your personal data, please read our Privacy Notice.

We also ask you to read the "Cookie Policy", the "General Conditions of Use" of the otticalook.com site, which contain detailed information on the conditions relating to our services. Some services may be subject to specific legal terms, in which case we will give you all the appropriate information from time to time.Who is the owner?

Below are the main information on the processing of your personal data by OTTICA LOOK based in via EUROPA 20.22 - 04024 GAETA (LT) (Italy) VAT no. 01226640595 "otticalook.com", as Data Controller.

For any clarification, question or requirement related to your privacy and the processing of your personal data you can contact us at any time by sending a request by calling +39 0771 464701 or by writing to the address of the office of OTTICA LOOK.

What data do we process and why?

The categories of personal data that OPTICA LOOK collects and treats when you browse or purchase on otticalook.com, are the following:

a) we collect the personal data necessary to conclude and execute your purchase on otticalook.com such as name and surname, e-mail address, shipping address, billing address, telephone and payment details;

b) we collect your e-mail address when you sign up for our newsletter service;

c) we process the personal data you provide us when you contact our Customer Service to provide the assistance requested;

d) upon your consent, we collect and use your personal data for marketing purposes;

e) for the registration of your account in otticalook.com, we collect your name and surname, your e-mail address, password and your date of birth. If you are a registered user, we collect information about your access to the reserved area of ​​the Site. With your consent, through the analysis of your personal data we can process information regarding your interests and preferences with respect to our products and services, order to present you proposals and offers in line with your tastes.

f) we collect information about your navigation on otticalook.com, such as the pages you visit and how you interact with the single page and we save this information on our servers.

g) in the event that you provide to OTTICALOOK personal data of third parties, for example in cases where I decide to buy a product to be delivered to a friend, or to give a gift,

- In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute a contract with you or to provide you with the service you have specifically requested.

We also conduct statistical surveys and analyzes with data in aggregate form to understand how users interact and use the site, to improve our offer and our services.

Only with your express consent, however, we process your personal data for:

 - carry out commercial and promotional communication activities;

 - customize the Site and the commercial offers according to your interests.

OTTICALOOK will arrange to deliver the privacy policy to the third party at the time of the first communication. We remind you that the use of personal data of third parties is subject to the rules on the protection of personal data. We inform you that OTTICALOOK does not process personal data relating to minors. If you access otticalook.com and use the services offered by OTTICALOOK you declare that you have reached the age of majority.

The protection of minors

Who will treat your data?

Your personal data are processed by appropriately trained staff of OTTICA LOOK based in via EUROPA 20.22 - 04024 GAETA (LT) (Italy) C.F. and VAT number 01226640595 "otticalook.com",

As Data Controller. For organizational and functional needs related to the provision of services on otticalook.com, moreover, your data could be processed by our suppliers. The latter have been evaluated and chosen by OTTICA LOOK for their proven reliability and competence. Some of these subjects may also be based in non-EU countries and, in these cases, the transfer of your personal data in these countries is carried out in compliance with the guarantees provided by law.

How long do we keep the data?

We keep your personal data for a limited period of time, different depending on the type of activity that involves the processing of your personal data.

After this period, your data will be permanently erased or otherwise rendered anonymous in an irreversible way.

Your personal data is stored in compliance with the terms and criteria specified below:




a) data collected to conclude and execute contracts for the purchase of goods on otticalook.com: until the administrative and accounting formalities have been completed. The billing data will be kept for ten years from the billing date;

b) data of the registered User: the data will be kept until you request cancellation of your profile on otticalook.com;

c) data relating to the payment: up to the certification of the payment and the conclusion of the related administrative and accounting formalities resulting from the expiration of the right of withdrawal and the terms applied for the contestation of the payment;

d) data collected in the context of the use of services offered on otticalook.com: these data are retained until the termination of the service or the cancellation of the subscription to the service by the User;

e) data related to user requests to our Customer Service: the data useful to assist you will be kept until your request is met;

f) data used for commercial communication activities to users who purchase products on otticalook.com (soft spam): these data are kept until the termination of service or the exercise of the opposition by unsubscription by the user;

g) data provided for commercial communications activities, opinion polls and market research: up to the user request for interruption of the activity and in any case within 2 years from the last interaction of any kind of user with otticalook. com;

h) data used to personalize the Site and to show customized commercial offers: as long as the user does not request the cessation of the activity and in any case within two years from the last interaction of any kind of user with otticalook.com;

i) data used for the conduct of market research and surveys for the detection of satisfaction: as long as the User does not request the cessation of the activity. In any case, for technical reasons, the termination of the processing and the consequent cancellation definitive or anonymisation in an irreversible way of the relative personal data will be final within thirty days from the terms indicated above.

Web push notification

Depending on the device from which you surf you may receive, with your consent, push notifications on our offers, news, your wish list and your cart.

To disable notifications, depending on the platform and / or browser used, follow the steps listed below:

- Desktop: Click with the right mouse button on the notification> disable notifications from www.otticalook.com

- Mobile: Access the notification center> Site parameters> Notifications> Block notifications from www. otticalook.com

- Common browsers:

Chrome: Settings> Show Advanced Settings> Privacy - Content Settings> Notifications - Manage exceptions> Enter www. otticalook.com and select "Block"

Firefox: Options> Contents> Notifications - Choose> www. otticalook.com - "Block"

Safari: Preferences> Notifications> From here set the selector to "Reject"

Extra-EU data transferSome of the third parties listed in the previous paragraph "Who will process your data?" May be located in countries outside the European Union which however offer an adequate level of data protection, as established by specific decisions of the European Commission (http://www.garanteprivacy.it/home/provvedimenti-normativa/normativa/normativa-comunitaria-e-intenazionale/trasferimento-dei-dati-verso-paesi-terzi#1).

The transfer of your personal data to countries that do not belong to the European Union and that do not ensure adequate levels of protection will be performed only after conclusion between OTTICALOOK and said subjects of specific agreements, containing safeguard clauses and appropriate guarantees for the protection of your data personal so-called "standard contractual clauses", also approved by the European Commission, or if the transfer is necessary to the conclusion and execution of a contract between you and OTTICALOOK (for the purchase of goods offered on our Site, for registration on the Website or the use of services on the Website) or for the management of your requests.




How long do we keep the data?

We keep your personal data for a limited period of time, different depending on the type of activity that involves the processing of your personal data.

After this period, your data will be permanently erased or otherwise rendered anonymous in an irreversible way.

Your personal data is stored in compliance with the terms and criteria specified below:




a) data collected to conclude and execute contracts for the purchase of goods on otticalook.com: until the administrative and accounting formalities have been completed. The billing data will be kept for ten years from the billing date;

b) data of the registered User: the data will be kept until you request cancellation of your profile on otticalook.com;

c) data relating to the payment: up to the certification of the payment and the conclusion of the related administrative and accounting formalities resulting from the expiration of the right of withdrawal and the terms applied for the contestation of the payment;

d) data collected in the context of the use of services offered on otticalook.com: these data are retained until the termination of the service or the cancellation of the subscription to the service by the User;

e) data related to user requests to our Customer Service: the data useful to assist you will be kept until your request is met;

f) data used for commercial communication activities to users who purchase products on otticalook.com (soft spam): these data are kept until the termination of service or the exercise of the opposition by unsubscription by the user;

g) data provided for commercial communications activities, opinion polls and market research: up to the user request for interruption of the activity and in any case within 2 years from the last interaction of any kind of user with otticalook. com;

h) data used to personalize the Site and to show customized commercial offers: as long as the user does not request the cessation of the activity and in any case within two years from the last interaction of any kind of user with otticalook.com;

i) data used for the conduct of market research and surveys for the detection of satisfaction: as long as the User does not request the cessation of the activity. In any case, for technical reasons, the termination of the processing and the consequent cancellation definitive or anonymisation in an irreversible way of the relative personal data will be final within thirty days from the terms indicated above.

Your rights
At any time you can exercise the rights with reference to the specific processing of your personal data by OTTICALOOK. Find below their general description and how to practice them.
Access your data and modify it: you have the right to access your personal data and to request that they be correct, modified or integrated with other information. If you wish, we will provide you with a copy of your data in our possession.
Revoke your consent: you can revoke at any time a consent you have given for the processing of your personal data in relation to any activity for marketing purposes. In this regard, we remind you that marketing activities are considered the sending of commercial and promotional communications, the conduct of market research and surveys for the detection of satisfaction for the customization of the website and commercial offers according to your interests. . Once we receive your request, it will be our duty to cease promptly the processing of your personal data based on this consent, while different treatments or based on other conditions will continue to be carried out in full compliance with the provisions in force.
Opposing the processing of your data: you have the right to object at any time to the processing of your personal data on the basis of our legitimate interest, explaining the reasons that justify your request; before accepting it, OTTICALOOK will have to evaluate the reasons for your request.
Delete your data: in the cases provided for by current legislation you can request the cancellation of your personal data. Received and examined your request, if legitimate it will be our care to cease timely treatment and delete your personal data.

Request that the processing of your personal data is temporarily limited: in this case OTTICALOOK will continue to store your personal data but will not process them, unless you have done otherwise to your request and the exceptions required by law. You can get the limitation of treatment when you dispute the accuracy of your personal data, when the processing is illegal but you oppose the cancellation of your data, when your data do not need us anymore but you need to exercise your right in court and when you oppose your treatment, in the period in which we evaluate the reasons for your request.

Request your data or transfer it to a person other than OTTICALOOK ("right to data portability"). You can ask to receive your data that we process based on your consent or on the basis of a contract with you in a standard format. If you wish, where technically possible, we can on your request transfer your data directly to a third party you have indicated. In order to exercise some of your rights described above you can access your account du otticalook.com or alternatively you can contact us by calling the number +39 0771 464701 or by writing to our Customer Service and selecting "privacy", or by writing to the address of the data controller above.

To ensure that our users' data are not infringed or illegitimate by third parties, we will ask you for some information before your request to exercise one of the rights indicated to ensure your identity.

Security measures

We protect your personal data with specific technical and organizational security measures, aimed at preventing your personal data from being used illegitimately or fraudulently. In particular, we use security measures that guarantee: the pseudonymisation or the encryption of your data; the confidentiality, integrity, availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach. Furthermore, OTTICALOOK undertakes to test, verify and regularly evaluate the effectiveness of technical and organizational measures in order to guarantee continuous improvement in the safety of treatments.




Complaints

If you believe that the processing of your personal data has been carried out unlawfully, you can file a complaint with one of the competent control authorities for compliance with the rules on personal data protection.

In Italy, the complaint can be presented to the Guarantor for the Protection of Personal Data.

More information on the methods of presentation are available on the website of the Guarantor, at http://www.garanteprivacy.it.

Changes to this information

The constant evolution of our services may involve changes in the characteristics of the processing of your personal data described up to now. Consequently, this privacy policy may be subject to changes and additions over time, which may also be necessary with regard to new regulatory measures regarding the protection of personal data.

We invite you, therefore, to periodically check the contents: where possible, we will try to inform you promptly about the changes made and their consequences

The updated version of the privacy information, in any case, will be published on this page, with indication of the date of its last update.

Legislative references and useful linksThe processing of your personal data is carried out by OTTICALOOK in full compliance with the regulations on the subject provided for by Regulation (EU) 2016/679 general regulation on data protection, rules on the processing of personal data and Italian measures of the Italian Supervisory Authority (http://www.garanteprivacy.it).

Last updated 30 may 2018.